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Customer focus is to get the recognition of customers and make every effort to realize their due responsibilities. Externally, we should focus on customers to carry out our work, examine our ideas, strategies, values, systems, words and deeds, products and services, constantly improve customer satisfaction and loyalty, and make customers recognize our products and services. Internally, it advocates the sense of responsibility and value creation, keeps improving, does their own work well, and provides better labor results for service objects.
1. Adhere to "customer orientation". Focus on customers in strategic planning and organizational management; Especially in terms of market competition strategy, organizational structure setting, performance measurement, product development and workflow design, adhere to customer orientation. 2. Strive for "customer satisfaction". Implement "whole process management" for customers, standardize service standards and service processes, improve service capacity and service quality, and finally improve customer loyalty. 3. Pursue "value creation". For external customers, achieving higher customer value is the basis for establishing long-term strategic cooperative relations; For internal customers, only when everyone establishes the customer-centered concept, everyone creates value and everyone performs their duties, can we better achieve the organizational objectives and realize their own value.
