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Error codes and Solution

Views: 32     Author: Site Editor     Publish Time: 2023-10-14      Origin: Site


HZ-E16

If you have the following problems with the manual controller of the electric standing desk, you can try to solve them in the corresponding way.


Error codes and Solution

Serial

Number

Error code

Description

Solution

1

rst

When an error code or “RST” appears on the display, please reset the table.

Unplug the power cord from the Control Box.

Unplug the cable that connects the Keypad to the Control Box.

Wait 30 minutes and plug all the cables back in again.

Press the Down button and hold for 10-15 seconds until the table stutters and beeps.

2

E1

Main power supply voltage too high

Power on again 5 minutes after power off;

Replace the power board

3

E2

The height deviation between the screw rods exceeds 1cm

Reset first,if it still shows E2,replace the column

4

E4

Keypad default

1. Check whether the controller cable is plugged in properly (when the main board is not in sleep state, the code E04 will be displayed just after the hand controller is inserted, and it can be used normally after the hand controller goes black!)

2. On the premise of plugging in the controller, If E04 often pops up, replace the hand controller

5

E6

Main power supply failed to start

1.Power off for 3 minutes

2.Replace the control box and then power on again.

6

E7

Protection when mains power is running

1. Power off for 3 minutes and then power on again.

2. Replace the control box

7

E8

Tabletop tilts when running

1. Turn the desk frame over with the tabeltop facing down;

2. Press and hold the "﹀" button to reset. If it still cannot be reset, while resetting, introduce downward thrust to the defective column to make it reset.

3. If the above operations still cannot be reset, pls replace the column.

8

Hot

Power supply temperature too high

Wait for 18mins or unplug the desk for 15seconds then plug it again


9

E11/E21

Channel M1/M2 connection abnormal

1.switch connection port M1/M2

2.If it show same code,please change connection cable.

3.If it still show different code, please replace lift column.

10

E13/E23

circuit default phase

1.switch connection port

2.If it show same code,please change connection cable.

3.If it still show different code, please replace lift column.

11

E14/24

Hall sensor default

1.unplug and replug connection cable

2.Reset

3.If it didn't work properly, please change column.

12

E15/E25

Motor 1 internal short circuit

1.Reset

2.Replace the column

13

E16/E26

Motor 1 locked rotor

1.Reset.If the column exceeds the range,it may not be able to reset properly. A downward force is needed to cooperate with the reset.

2.Reduce the load.

3.Replace the column

14

E17/E27

Motor 1 running direction error

1.Reset

2.Replace the column

15

E18/E28

Motor 1 overloaded

1.Reset

2.Reduce load

3.Replace column

16

E40

Control box disconnected

1.Reset

2.Check the connection cable

3.Replace the control box

17

E41

There is an error in the series signal

1.Reset

2.Check the connection cable

3.Replace the control box

18

E42

memory error

1.Reset

2.Replace hand control box

19

E43

Anti-collision fallback sensor error

1.Reset

2.Replace hand control box



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