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Customer orientation

Views:306     Author:YOUNG     Publish Time: 2021-09-28      Origin:Site

1、 Customer orientation

Customer orientation emphasizes the full participation of enterprises. So as to create a customer-centered business model, corporate culture and decision-making policy in the enterprise.

Every member of the enterprise actively communicates with customers and obtains demand information;

Internally, in the value delivery system composed of different departments, cooperate to respond to customer needs.

1. Strategic planning and goal setting focus on "customers";

2. Workflow design is customer-centric

3. Product development is customer-centric

4. The organizational structure and staffing are customer-centric

5. Work performance and value evaluation are customer-centered

6. Customer centered system construction

7. Cultural construction adheres to customer-centered

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